Frequently Asked Questions

Customers

RootsCause, what's that?
RootsCause is an organization that makes donating to charities easy and simple! Whenever you buy a toothbrush, RootsCause donates the same amount of toothbrushes to a charity of your choice. Yepp, you get to choose! We have causes and charities listed on our website needing supplies for those in need.
Where do I get to donate to the causes?
After you pick your toothbrushes and go through the checkout process, you'll be taken to a page that lets you select a cause to donate to! Check back on the Charity page and you'll see your donation amount has been noted on the charity's donation goal.
What if the cause I want to donate to isn’t listed?

You can either contact us to suggest a cause for RootsCause to add, contact the cause to submit a request to be featured, or just pick another great cause from the existing list available!

When will the cause I donate to get their toothbrushes?
Every cause has a goal/annual need listed. Whenever that goal is reached RootsCause sends their toothbrushes all at once. Could be tomorrow or could be 4 months from now – just depends on how many people are choosing that charity. If you want to speed up the process feel free to buy more brushes or share RootsCause with other people who can make a difference!
Is there a way I can read about the causes?
We have put together a showcase page that has a bio for each cause connected with RootsCause. In their bio, they have a short description of their organization, their need and contact info. All you need to do is browse our list of causes and choose one that you want to support!
Can I suggest a cause to feature on your Charity page?

Of course! Just contact us with the name of the charity and some contact info to help us get connected with them. Even better, you could reach out to them and let them know about RootsCause by sending them the request page – it’s absolutely free for them!

Can I only give to one cause?
At this time you can pick only 1 cause per checkout – we hope to enhance this feature in the future. In the meantime, feel free to select another cause with your next purchase.
How can I connect further with causes?
On our Charity page, we have a website and phone number for each organization just for this reason! Feel free to click around and get to know the cause you are giving to even better.
Can I only donate toothbrushes?

In the future, RootsCause hopes to expand to other need areas in addition to dental as they arise in our communities. For now, we only facilitate the donations of toothbrushes for practical needs. Expect a general “donate” button in the near future though to give monetarily in addition to toothbrushes.

Causes & Non-Profits

RootsCause, what's that?
RootsCause is an organization that makes donating to charities easy and simple! Whenever someone buys a toothbrush, RootsCause donates the same amount of toothbrushes to a charity the customer chooses from at checkout. We have causes and charities showcased on our website that people can read about and choose to donate to. It's a one for one model that we're pretty excited about.
How does RootsCause help my organization?
RootsCause partners with awesome Dental Professionals and individuals in your community to give your organization the opportunity to receive the toothbrushes you need in your outreach to the underserved, for free.  We are here to serve your mission!
Do causes have to pay anything?
Nope, not a thing!  There isn't a membership fee, a listing fee, or even shipping fees.  No fees.  You get to just fill out your need, and upon approval from our team, your cause will be visible for people to see and donate to.  It's that simple.
When will my organization receive the free toothbrushes?

We send out your toothbrushes once the entire need is met.  If you put annual need of 2,000 - we send you 2,000 toothbrushes all at once when that giving goal is reached. 

How will people know about our cause?
When you fill out the request form, we feature your cause on our Charity page where Roots customers can read your bio, search for relevant causes, and scroll through a full list. The causes are also all listed in the checkout area for easy selection once their order is complete.
Can we only request toothbrushes?

At this time, toothbrushes is the only thing available for request. In the future, RootsCause hopes to expand to other need areas in addition to dental as they arise in our communities. 

What if our need isn't met?

We understand that certain goals take time. If too much time passes without your need being met, we'd love to talk with you and see if the need amount needs to be adjusted so you receive your needed supplies sooner. Please contact us if you think your number count was a little too robust and need to adjust it. 

What if we need to update our bio?

We are working on a profile that causes can manage and update, but until then, feel free to contact us if you need to update anything for your organization.